Pre-Sale
What industries do you serve?
We specialize in serving the Pharmaceutical, Biotechnology, and Food & Beverage industries in Puerto Rico and the Caribbean. Our sanitary process equipment is designed to meet the strict quality and hygiene standards of these sectors.
What types of products do you offer?
We offer a wide range of sanitary process equipment, including centrifugal pumps, heat exchangers, valves, tanks, filtering systems, and more. Our products are carefully selected from leading manufacturers to ensure superior performance and reliability.
Are your products compliant with industry regulations?
Yes, all our products meet industry-specific regulations and standards. We prioritize quality and ensure that our equipment complies with relevant guidelines, such as FDA regulations for the pharmaceutical industry and food safety standards for the food and beverage industry.
Can you provide customized solutions?
Absolutely! We understand that each business has unique requirements. Our experienced team works closely with you to provide customized solutions tailored to your specific needs, ensuring optimal performance and efficiency.
Do you offer installation services?
While we primarily specialize in providing process equipment, we can assist you with the installation process. Our team can offer guidance, technical support, and recommendations to ensure the proper installation and integration of the equipment into your facility.
What after-sales support do you provide?
We offer comprehensive after-sales support, including equipment maintenance, technical assistance, and spare parts supply. Our dedicated team is available to address any issues or questions you may have to ensure the smooth operation of your equipment.
How do I request a quote?
To request a quote, simply visit our website and fill out the inquiry form on the contact page. Provide details about your specific requirements, and our sales team will promptly get back to you with a personalized quote.
Do you offer training for operating the equipment?
We offer training programs to help your staff operate and maintain the equipment effectively and safely. Our knowledgeable trainers will guide you through the proper operation, cleaning, and maintenance procedures.
Are your products covered by warranties?
Yes, our products are covered by manufacturer warranties. We work with reputable manufacturers who stand behind the quality and performance of their equipment. Details regarding specific warranty coverage can be provided upon request.
Support
Can you assist with equipment maintenance?
Yes, we provide maintenance services to ensure the longevity and optimal performance of your process equipment. Our team of technicians can conduct regular inspections, preventive maintenance, and repairs, as needed.
Where do I get help with equipment upgrades or replacements?
Yes, we can assist you in evaluating your existing equipment and provide recommendations for upgrades or replacements. Our goal is to help you enhance efficiency, productivity, and reliability within your operations.
Where do I find technical documentation and manuals?
We provide comprehensive technical documentation and manuals for all our process equipment. These resources offer detailed instructions on installation, operation, and maintenance to ensure proper usage.
Where do get help with equipment troubleshooting?
If you encounter any issues with your process equipment, our technical support team is available to help troubleshoot and provide solutions. Contact us, and we’ll work with you to resolve the problem promptly.
How can I get in touch with your customer support team?
You can reach our customer support team by phone, email, or by filling out the contact form on our website. We are committed to providing prompt and efficient assistance to address any inquiries or concerns you may have.
Individual Consultations with Qualified Experts
Our experienced engineers work diligently to ensure maximum efficiency and functionality of our clients sanitary process equipment. We pride ourselves on affordable pricing, a track record of excellence, and prompt service.
Full time support specialist
Our specialists offer top-notch assistance for technical issues or questions. With expertise in their fields, they provide effective solutions quickly. We take pride in providing guidance and support every step of the way.
Foundation Year
Founded in 1990, our company specializes in sanitary process equipment. We prioritize the delivery of clean and reliable processes, and provide exceptional service to the pharmaceutical, food & beverage, bio-tech, and medical devices industries.